HOW DO YOU CALCULATE THE DELIVERY CHARGE?
We take pride in our customer service and personal touch with delivery! We charge a flat rate of $50 for deliveries to locations within a 10-mile radius from our office in Braintree, MA. Beyond that, we will quote you a price based on mileage and the size of your order. You will always know the cost beforehand; no hidden fees or surprises. At this point, we do not deliver outside of the New England area but are willing to consider media events or large orders outside the area.
WHEN CAN WE EXPECT OUR DELIVERY?
We will work with you, your venue and/or your event coordinator to discuss drop off and pick up windows. Typically we deliver a day before your event and pick up a day or two after – but this can all be discussed and arranged to make your event perfect.
ARE THE LIGHTS EASY TO SET UP?
Yes! They are battery operated – so no plugs, ugly wires, or extension cables trailing everywhere! The figures are lightweight and portable. You will see the access port for each letter at the back; simply push a button and off you go!
ARE BATTERIES INCLUDED?
Yes – we test all the figures and ensure the batteries are working and fully charged before we send them to you.
HOW MANY LETTERS DO YOU HAVE AND WHAT CAN I SPELL?
We are launching our US business and are currently “in production.” The further out you place your order, the more likely we are to have exactly what you want! As of now, we have most of the alphabet, all 10 numbers, and some other figures – including hashtags, ampersands, and hearts. Of course, everything does depend on stock availability, so book early to avoid disappointment!
HOW BIG ARE THE FIGURES?
They are 4 feet tall and 2 feet wide! It is best to measure your car to see if they will fit so you can take them to your venue. Alternatively, we are happy to speak to your venue and make sure they are happy to receive the letters and know how simple they are to set up.
HOW DO I PAY FOR THE LIGHT UP LETTER HIRE?
Once we have your contract we will email you an invoice with our bank account details so you can pay via online banking. Or you can ask to pay by Paypal (although please note there is a 3.4% charge for the convenience). We ask for a deposit of half the price of your full contract to secure your booking, and then finish paying the balance a month before your BIG day.
DO YOU HAVE DISCOUNTS AND OFFERS?
Sometimes we will have a discount offer on and it will be shown clearly on the website. We also offer a discount if you are local to us and prefer to collect and bring back the letters to us.
ARE THE FIGURES SUITABLE FOR OUTSIDE USE?
We do not recommend the letters are used outside for longer than, say, it takes to capture them in your wedding pics. They are not 100% waterproof and, because they are lightweight they could get damaged if they are left on an uneven surface.
DO YOU DO ANY NUMBERS OR SHAPES BESIDES LETTERS?
Yes, we have hearts, hashtags, and ampersands!
We also have all the numbers available to you.
DO YOU SELL YOUR FIGURES?
No, we love them all so much, we could never say goodbye- so they are only available for rental!
ANY OTHER QUESTIONS?
You can always email us and ask anything you are unsure of – or that you cannot find the answer to on this website. We are very happy to help and would love to hear from you!
Pocketful of Dreams Photoshoot – Venue: River Rooms – Photography: Anneli Marinovich Photography